Communication

Email. In general, email is the preferred form of communication. You can expect an email response within 24 hours, but typically much sooner!

Text. We are available by text during business hours and anytime for emergencies.

Monthly Phone Chat. Most standard social plans include 1 monthly phone chat, but we are often available for additional pre-arranged phone chats. Just send us a message and we'll work out a time that is convenient for us both!

Business Hours

Office Hours. Our office hours are Monday-Friday, 10:00am-4:00pm

Meeting times outside of those hours are available upon request, so please let us know if you have a less common schedule, and we'll be happy to work with it!

Out of Office. Though always available for emergencies on nights, weekends, and bank holidays, we generally do not respond to emails during those times.

In Case of Emergency. If your question is urgent, please send a text message to your account manager. Examples of emergencies include: lost access to an account, account hacking, unexpected bill for advertising spend, etc.

(These issues are very rare, so don’t fret!)

Travel Notices

Advanced Scheduling. Generally, we are still available when we travel, and your social posts will be scheduled in advance.

Temporary Account Manager. If we are on an international trip/tech-free vacation, you will be assigned a temporary account manager, whom will be introduced to you at least 7 days in advance.

Billing

Monthly Plans. Monthly plans are invoiced on the service start date.

We focus on meaningful, organic account growth, and put time and effort into starting your social accounts with care, reporting on success, and optimizing for improvements. Because of this, monthly plans are generally written with a minimum 6-month commitment for full-cycle reporting and analysis.

Late Payments. Payment is considered late (and will incur a late fee) 5 days after the due date, however we understand that in running a small business, sometimes things come up. Please let us know in advance if payment will be late so we can do all that we can to best assist.

Invoices. Invoices are sent through email. We are able to accept credit, debit, and checks. Please no cash.

Please see your contract for details on termination.

Essential Contact Information

Your Account Manager: Mahala (Mohler) Rumsey or Abigail (Mohler) Morga

*Your Account Manager will assigned to your account upon signing the contract.

Your Account Manager’s Email:‍ ‍brandscapemedia@outlook.com

Your Account Manager’s Phone:509-901-7998 (Mahala) or 509-952-6909 (Abigail)

Client Portal & Meeting Room Link:

Office Mailing Address: 201 N. 2nd Street, Yakima, WA 98901

Social Media Account Access

First things first. To add us to your business Facebook account, please follow these instructions:

• Facebook

For most other social media platforms, please share your login details so we can access the accounts.